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Content Team

Will Robotaxis Hit the Streets Soon?

What still needs to happen to get driverless cars on the road?

Waymo communications manager Julia Ilina stands next to a Waymo driverless taxi that stopped in the street because the back door was not completely shut, while traffic backed up behind it, in San Francisco
Waymo communications manager Julia Ilina stands next to a Waymo driverless taxi. Terry Chea / AP file

The dream of a driverless future where robotaxis whisk us around cities may be closer than ever, but it's still a bumpy road ahead. Despite significant advancements, the road to widespread adoption of autonomous driving technology is fraught with hurdles.


Safety Concerns


Safety remains a primary obstacle for both developers and the public. High-profile incidents have cast a shadow over the industry. Recently, a Cruise robotaxi in San Francisco malfunctioned, resulting in a suspension of its operations. The National Highway Traffic Safety Administration (NHTSA) is actively investigating several companies, including Cruise, Waymo, and Tesla, due to ongoing reliability and safety issues.


William Stein, a technology analyst at Truist Securities, tested Tesla’s “Full Self-Driving” system multiple times, reporting unsafe and illegal maneuvers each time. His experiences were alarming enough to leave his son “terrified.” A fatal accident in April involving a Tesla with 'Full Self-Driving' mode, which resulted in a motorcyclist's death, has intensified concerns.


Tesla’s system has struggled to meet safety expectations. Tesla has not provided substantial data or produced enough results to show that the self-driving features of their cars are safe. Stein's experiences are consistent with broader skepticism about the system's readiness for widespread deployment. Safety experts argue that Tesla’s data, which only reports serious crashes, is misleading. The company has not addressed how frequently human intervention is required to prevent accidents.


Man in Tesla car without his hands on the wheel.
(Dreamstime / TNS)

Current Capabilities


On the technology front, companies like Waymo and Zoox have made impressive strides. Waymo, the self-driving car division of Alphabet, began offering its autonomous rideshare service in San Francisco earlier this year and has recently expanded to Los Angeles. Waymo’s electric Jaguar I-Pace SUVs operate as taxis without anyone in the driver’s seat. Equipped with cameras, sensors, and lidar, these vehicles navigate streets using real-time data to make driving decisions.


Andrew Chatham, Waymo’s senior director of commercialization, scale, and infrastructure, asserts that their technology is safer than human drivers. Despite the claims, not everyone is convinced. Los Angeles City Councilman Hugo Soto-Martinez has voiced concerns about the potential for accidents and job losses associated with driverless taxis. Similarly, Waymo vehicles in Phoenix have faced criticism for unsafe maneuvers, such as driving into oncoming traffic due to inconsistent construction signage.


Even with these issues, Waymo remains optimistic about the future. The company is focused on enhancing its technology to handle more complex driving scenarios and inclement weather conditions. For instance, Waymo’s vehicles are learning to adjust their driving behavior based on real-time road conditions, such as the presence of snow or debris.


Driverless Taxis Today


Driverless taxis are already operational in several cities. In San Francisco, Waymo’s autonomous vehicles navigate the city streets, driving passengers without any human intervention. However, despite the advanced technology, these services are limited to specific areas due to the complexities of urban environments, with Waymo operating within a designated service zone.


In Phoenix, Waymo has been providing rides in select areas for a longer period, but the technology still faces challenges, such as navigating around construction zones and responding to emergency vehicles, which underscore the limitations of current systems.


In Washington, D.C., Waymo has begun data collection as part of a national training program for its self-driving cars. While the company’s vehicles are currently operated manually by Waymo employees, the data gathered is crucial for refining their technology. D.C.'s updated regulations, which include rigorous safety assessments and requirements for liability coverage, provide a framework for testing autonomous vehicles while ensuring public safety.


Shanghai presents a different picture. The city has embraced autonomous technology with greater enthusiasm, leading to a more widespread deployment of driverless taxis. Baidu’s Apollo Go service, for example, operates a fleet of autonomous vehicles that are integrated into the city’s transportation network. The success of such services in Shanghai could serve as a model for other cities looking to adopt similar technology.



A Waymo self-driving car, built on a Jaguar I-Pace electric vehicle, sits parked on Massachusetts Avenue NW a block from Union Station.
A Waymo self-driving car, built on a Jaguar I-Pace electric vehicle, sits parked on Massachusetts Avenue NW a block from Union Station. Photography: Rob Pegoraro

Consumer Reluctance


Despite advancements, consumer trust remains a significant barrier. Many people are hesitant to try driverless taxis due to concerns about their safety and reliability. High-profile accidents and technical glitches contribute to public skepticism. The perception that autonomous vehicles are not yet ready for everyday use makes people cautious about switching from traditional taxis or ride-sharing options.


Moreover, the cost of using autonomous taxis can be a deterrent. As a relatively new and high-tech service, robotaxi rides are often more expensive than conventional alternatives. This pricing issue, coupled with safety uncertainties, contributes to a slow uptake among consumers.


Financial and Legal Hurdles


Financially, robotaxi companies are under substantial pressure. The cost of developing and maintaining autonomous vehicles is enormous, and achieving profitability remains a challenge. Companies like Cruise and Waymo have invested billions in research and development, but turning these investments into profit while maintaining competitive pricing against traditional services is a daunting task.


Legal challenges are another significant obstacle. The regulatory environment for autonomous vehicles varies widely by jurisdiction. In the U.S., states like California have stringent regulations that can either expedite or hinder the deployment of robotaxi services. Recent incidents, such as the suspension of Cruise’s operations in San Francisco, underscore the complexities of navigating regulatory requirements.


Looking Ahead


The future of robotaxis is promising but uncertain. While the technology continues to advance, significant hurdles remain before widespread adoption becomes a reality. Companies must address safety concerns, demonstrate that their systems can handle a variety of driving conditions, and ensure that their services are financially viable.


The path forward will likely involve incremental progress rather than sudden change. As companies refine their technologies and work with regulators, we may see a gradual increase in robotaxi availability. For now, the dream of a driverless future remains a tantalizing prospect—one that is steadily inching closer to becoming a reality.


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